General Conditions

Tickets & paymentTop

Tickets are non-refundable and non-transferable. No refund will be owed if any speaker, exhibitor, act or any other scheduled program slot is changed or canceled and SuperNova still occurs. Tickets may not be refunded and/or exchanged, in the case of loss or theft.

Ticket prices on the SuperNova website include all service and handling costs, as well as payment taxes, except for legally-obliged VAT, which will be clear during the ticket order. When using a direct payment method such as Maestro, Visa or Mastercard, the user gives permission to the SuperNova organizers and any payment partner to enable payments.

The organized secondary selling of SuperNova tickets is forbidden. Only vendors accredited by SuperNova are allowed to sell the tickets.Tickets are non-transferrable and may not be sold privately neither. Moreover, the organization reserves the right to block the access of any customer and/or process the ticket order of any customer that is suspected to cooperate with black-market dealers and/or use any automatic programs for ticket ordering or orders tickets without the formal consent of the organization and its ticket provider.

Tickets may not be used for advertising, promotions, competitions or prize draws without the formal written authorization of the SuperNova organizers and its ticket vendor partner. The purchase of tickets or other products is exclusively reserved to persons over the age of 18 or who hold a valid credit/debit card issued under their name. SuperNova is not responsible for accidental purchases made by minors. Tickets are non-refundable in these cases.


  • The following items may not be brought into the SuperNova venues: professional recording equipment, alcoholic drinks, glass, plastic bottles, cans, drugs, fireworks, animals, weapons and sharp objects. Any violations will be confiscated by security. SuperNova reserves the right to ban any other item from being brought into the event venue.
  • Access to an event implies the acceptance of all preventative measures and checks undertaken by SuperNova’s security staff, including body and bag searches. Non-compliance with these measures may result in the refusal or withdrawal of the right to enter the event premises, with no possibility of a refund. The SuperNova organizers reserve the right to seek redress and/or claim damages should this article be breached.
  • Photographs and video footages will be taken during the SuperNova event. By visiting the event, you give the SuperNova organizers the right to publish these pictures or videos.

Website & privacyTop

By accessing and using the website, you have expressly agreed to the following general conditions.

The contents of this site, including trademarks, logos, drawings, data, product or company names, texts, images, etc. are protected by intellectual property rights and belong to the SuperNova organizers.

The information on the website is general in nature. It is not adapted to personal or specific circumstances and can therefore not be regarded as personal, professional or judicial advice for the website user.

The organizers of SuperNova ensure that all information made available is complete, correct, accurate and updated. Inaccuracies may be published when providing information. If the website shows information containing inaccuracies or if specific information on or via the site is unavailable, the SuperNova organizers will ensure that this is rectified as soon as possible. Please contact in case of any inaccurate information or incorrect information.

The SuperNova organizers cannot be held responsible for direct or indirect damage caused by the use of the information published on this site.

All contents of the SuperNova website may be adjusted, deleted or extended at any time without prior notice or clear direct communication. The SuperNova organizers cannot be held responsible in any way for slow operations or temporary unavailability of the SuperNova website or for any type of damage, direct or indirect, which may occur due to the use of hyperlinks published on or the use of the SuperNova website. The SuperNova organizers can in no case be held liable - directly or indirectly - for any damage due to the use of this site or any other one, in particular as the result of links or hyperlinks including, but not limited to, any loss, work interruption, damage of the user’s programs or other data on the computer system, hardware, software or otherwise. The website contains hyperlinks to websites or pages of third parties or refers to these indirectly. The publishing of these links do not imply in any way the knowledge or approval of the contents thereof or any authority over this content or the website features. The SuperNova organizers cannot be held responsible for any damage or issue resulting from the use of these links.

Applicable legislation and competent courtsTop

The website and ticket contracts are governed exclusively by Belgian law, and the United Nations Convention on Contracts for the International Sale of Goods is excluded. Any dispute relating to the use of the website and ticket contracts, its interpretation or its execution will, in the absence of an amicable solution, will be subject to the exclusive jurisdiction of the courts and tribunals of the judicial district of Brussels.

Privacy PolicyTop

About the privacy policy

The organizers of SuperNova believe that your privacy is important. The SuperNova organizers wish to inform the user of our website about possible processing operations and the rights of the user. While most of the information on this site is available without having to ask the user for personal information,  the user may be asked for some personal details.

Our Privacy Policy may be subject to future amendment or modification. Any such changes will be clearly indicated in the Privacy Policy. It is up to the user to consult this document regularly. Every substantial change will be clearly communicated at all times.

Which personal data can be processed by the SuperNova organizers?

The following personal data might be collected and processed by the SuperNova organizers. This information will only be used to ensure a better service:

  • First and last name
  • Company information
  • E-mail
  • Telephone number
  • Billing information: address and company registration number
  • IP address

The SuperNova organizers can collect non-personal anonymous or aggregate data such as browser type, operating system in use, and/or the domain name of the website that led you to and from our website, to ensure optimum effectiveness of our website for all users.

The user may, free of charge and on request, always prevent the use of his personal details for the purposes of direct marketing.

For which purposes are my personal data being processed?

The personal data that is being collected might be processed for one of the following purposes:

  • To maintain an updated customer database;
  • To keep our users informed of our activities and new events;
  • To request feedback on SuperNova services or to send surveys;
  • For the purpose of direct marketing;

User rights

Legitimate processing of personal data

The SuperNova organizers always process your personal data in an honest and fair manner in accordance with the Regulation of 27 April 2016 on the Protection of Natural Persons with regard to the Processing of Personal Data and on the Free Movement of such Data (GDPR).

This means that the following safeguards will apply:

  • Your personal data are only collected and processed according to the described and justified purposes of this privacy statement;
  • Your personal data are only collected and processed to the extent that this is sufficient, nugatory and not excessive;
  • Your personal data are only stored for as long as necessary to offer our services.

The risks of an accidental or unlawful destruction, accidental loss, modification of or access to every other not allowed process are reduced to a minimum. In the event of a break-in in its informatics system, the SuperNova organizers will immediately take every possible measure to limit the damages to a minimum.

Right to inspect/Rectify/ Erasure of your personal data

The user has the legal right to examine and possibly correct any of his/her personal details. Subject to proof of identity (e.g. a copy of the user’s identity card), you may ask via a written, dated and signed request to the SuperNova organisation, a written statement of the user’s personal details, free of charge. If necessary, you may also ask for any incorrect, incomplete or irrelevant data to be adjusted or deleted. The SuperNova organizers will comply with these requests within one (1) month after the receipt of the request.

You have the right to receive information about the purposes of the processing, as well as the categories of personal data that are being processed, the recipients of the personal data, the criteria to determine the time period during which your personal data will be stored and the rights you can exercise in accordance with the Regulation. The user can at any time unsubscribe from our services.

The user has the right to have his personal data deleted. This right can always be exercised in the following cases :

  • When the personal data are no longer needed for the purposes for what they have been collected or processed;
  • When the user revokes his or her permission and there is no longer any other legal ground for the processing;
  • When the processing is objected and there are no longer any prevailing and compelling justified grounds for the processing;
  • When the personal data are unlawfully processed;
  • When your personal data have to be erased in accordance with a legal obligation.

It is up to the SuperNova organizers to examine the presence of one of these above mentioned cases.

Right to limitation of/Objection against the processing of your personal data

The user has the right to limit the processing of his or her personal data:

  • During the period that the SuperNova organizers need to control the accuracy of the personal data, in case of an objection;
  • When the processing of personal data is unlawful and your request a limitation of the processing instead of the erasure of the personal data;
  • When the SuperNova organizers no longer need your personal data for the purposes of processing, but you need the personal data for a legal action;
  • During the period that the SuperNova organizers need to assess the presence of grounds for the erasure of personal data.

If the user wishes to exercise this right, the SuperNova organizers will comply within one (1) month after the reception of the request.

Right to data portability

The user has the right to receive the provided personal data in a structured, prevailing, and machine-readable form. The user also has the right to transfer these personal data to another controller when the processing of your personal data exclusively relies on your permission.

If you wish to exercise your right, the SuperNova organizers will comply within one (1) month after the reception of the request.

Right to file a complaint

You have the right to file a complaint concerning the processing of your personal data to CODIOUS at the Belgian Commission for the Protection of Privacy.

If you wish to exercise your right, the SuperNova organizers will comply within one (1) month after the reception of the request.

Transfer to third parties

The SuperNova organizers do not sell personal details to third parties. Your personal details will not transferred to any third party, except if the user agrees to leave his personal details (through the use e.g. of smart wrist bands) at exhibitor booths, if he wishes to use the SuperNova matchmaking tools and/or wishes to receive live notifications concerning the program in order to facilitate meetings and program timing alerts. In each of these cases, the user’s explicit consent will be asked and the third parties concerned will be communicated.

Cooperation with the supervisory authority

The SuperNova organizers shall cooperate, on request, with the supervisory authority in the performance of its tasks.

The use of cookiesTop

During a visit to the site, cookies may be placed on the hard drive of your computer with the user’s consent. This is done to ensure that our site is optimized to the needs of users returning to our website. These cookies are not used to ascertain the surfing habits of the visitor on other websites. Your internet browser enables you to disable these cookies, receive a warning when a cookie has been installed or have the cookies removed from your hard disk. For this purpose, consult the help function of your internet browser.


Any complaints need to be communicated within three (3) calendar days, following the website visit or ticket purchase, with registered post to the addresses of both organizing partners and be backed with detailed motivation:

Flanders DC,
Diestsevest 76
3000 Leuven

De Kleetlaan 4
1831 Diegem

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