Privacy policy

SuperNova 2026

Updated: 23.09.2025

1. Application of General Terms and Conditions

  • These terms apply to all activities (festival and related events) linked to SuperNova 2026, organized by Scale-Ups.eu NV (Walemstraat 20, 2860 Sint-Katelijne-Waver, België, BE0704873858.
  • Any registration, booking, reservation, or payment by the Customer implies explicit, unconditional, and irrevocable acceptance of these terms by the Customer and anyone on whose behalf they act.
  • The latest version is always available at www.supernovafest.eu/terms-conditions.
  • SuperNova may amend/update these terms at any time; changes will be announced on the website and, if relevant, by email.
  • These terms do not affect mandatory consumer protection laws.

2. Reservations and Registrations

  • Only registrations/bookings via the SuperNova website are accepted unless otherwise agreed.
  • Orders are irrevocable unless SuperNova gives prior written consent for changes.
  • SuperNova may refuse orders or limit the number of tickets per Customer.
  • Registration requires full and correct completion of the online form.
  • After full payment, the Customer receives a confirmation email.
  • Customers may be required to create a networking profile via Brella to access the matchmaking.
  • Each activity provides an e-ticket, which must be personalized (full name, email, mobile)
  • Personalization must occur within the period specified in the confirmation email; otherwise, tickets may be canceled.
  • If purchasing for others, the Customer is responsible for providing their data.
  • Tickets are sent to the Visitor’s email after full payment.
  • Visitors must check tickets for accuracy and report issues immediately.
  • Entry requires a valid ticket and ID.
  • Tickets grant access based on the ticket type and remain SuperNova’s property.
  • Risk of loss/theft/damage passes to the Visitor upon ticket delivery; SuperNova is not liable for lost/damaged tickets.
  • Replacement tickets may be refused or charged for at SuperNova’s discretion.
  • Confirmed registrations are final; no cancellations or refunds unless required by law.
  • With written approval, a Customer may transfer participation to another person.
  • Tickets may not be resold or offered to third parties for commercial purposes.
  • SuperNova may verify identity at entry and refuse access if not compliant.

3. Price and Payment

  • Prices on the SuperNova website are exclusive of 21% VAT and stated in euros.
  • Offers and prices are valid on the day of website visit or registration; they may change before registration.
  • Information about events, tickets, and prices is provided as accurately as possible; SuperNova is not liable for inaccuracies.
  • Additional costs (reservation, payment, shipping) may apply.
  • Discounts are shown on the website, cannot be combined, and unlawfully obtained discounts will be reclaimed.
  • Payment is only possible via SuperNova’s online payment system.
  • Unless otherwise stated, catering/lunch/drinks are included in the price.
  • Late arrival or early departure does not entitle the Visitor to reimbursement or compensation.
  • Cashless payments are the default at activities; other payment methods may be allowed at SuperNova’s discretion.
  • SuperNova is not liable if the cashless payment system fails; a backup system may be provided.
  • Cashless payment systems are governed by separate terms, which must be accepted by the Visitor at first use.

4. Changes to and/or Cancellation of an Activity

  • SuperNova may change the program before or during the activity; adverse consequences will be limited as much as possible.
  • No compensation or reimbursement is due for such changes.
  • SuperNova may reschedule or cancel the activity for organizational, security, force majeure, or other compelling reasons.
  • SuperNova may:
    • Cancel or postpone the activity (partly or entirely)
    • Interrupt or stop the activity
    • Inspect vehicles
    • Temporarily keep or evacuate visitors
    • Deny access regardless of ticket possession
    • Change the program or content
    • Customers will be informed by email if such situations occur before the activity.
  • If canceled before the start, the Customer is reimbursed for the ticket price (no further compensation).
  • If canceled after the start, compensation is only as required by law and never exceeds the ticket price.
  • If rescheduled, tickets remain valid for the new date.
  • If unable to attend the new date, the Visitor may request a refund (excluding shipping/transaction fees) within the period set by SuperNova.
  • Refunds are only made as indicated by SuperNova; no other damages or expenses are reimbursed.

5. Copyright and Intellectual Property

  • All intellectual property rights are reserved by SuperNova.
  • Customers may not copy/reproduce any SuperNova brands, documents, images, or materials without prior written consent.
  • Ticket purchase does not grant any license or right to SuperNova’s intellectual property.

6. Liability

  • Visitors attend at their own risk.
  • Except as required by law, SuperNova is not liable for any damage to property or persons in connection with participation.
  • Liability is limited to direct damage resulting from SuperNova’s error, excluding indirect damages, and up to the amount covered by insurance.
  • For minors, the Customer must provide all necessary information for safe participation.

7. Rules of Conduct and House Rules

  • SuperNova may verify identity and age for compliance and legal reasons.
  • By registering or entering, Customers and Visitors agree to SuperNova’s rules of conduct and policies.
  • Courtesy and respect are required; violations may result in immediate exclusion without reimbursement.
  • SuperNova may search visitors at entry; refusal may result in denied admission.
  • Prohibited items include: outside food/drinks, glassware, pets, chairs, stools, inflatables, umbrellas, selfie sticks, drugs, fireworks, weapons, dangerous objects, and professional recording equipment.
  • Unauthorized items will be confiscated; refusal to surrender may result in denied entry.
  • SuperNova is not liable for confiscated items; illegal items will be handed to police.
  • Smoking is only allowed in designated areas.
  • Fines imposed on SuperNova due to Visitor violations will be recovered from the Visitor.

8. Imagery

  • By registering, Customers and Visitors accept that SuperNova may take photos or videos during activities for publicity purposes.
  • Audio/visual recordings may be made by media partners for promotion.
  • Visitors, crew or suppliers cannot record/reproduce the event for commercial purposes without written consent.
  • Camera surveillance may occur for safety and security.

9. Privacy and GDPR

10. Applicable Law and Competent Court

  • All agreements and disputes are governed exclusively by Belgian law.
  • The courts of the judicial district of Antwerp, Antwerp Branch, have exclusive jurisdiction.